This policy explains what information Downey Apex Plumbing (“we”) collects when you visit this website or call the number on it, how it is used, and the choices you have. It is written in plain language.
What we collect
When you call, we may collect your phone number, the time and length of the call, and whatever you choose to tell us about your address and the problem. Calls may be recorded for quality and compliance, and you should expect to hear a notice where the law requires one.
When you visit the website, our hosting provider and network may log technical data such as your IP address, browser type, device type, pages requested, and the time of the visit. This site does not collect information through forms, and it does not set advertising cookies of its own.
Third-party content on this site
Pages load fonts from Google Fonts and may show a Google Maps embed. Loading those items sends technical data, such as your IP address, to Google. Google’s own privacy policy governs what it does with that data. Phone numbers on the site may be provided through a call tracking service, which can record call details so calls can be matched to the page that produced them.
How we use information
- To answer your call and understand your plumbing problem.
- To share the details of your request with the independent plumbing contractor who serves your address, so they can help you.
- To measure which pages lead to calls and to improve the site.
- To comply with the law and to resolve disputes.
Who receives it
Your request details go to the participating contractor that handles your call. Service providers that help run the site and phone line may also receive limited data. We do not publish your information. We may disclose information if the law requires it.
Your California privacy choices
If you live in California, you may ask us what personal information we have collected about you, ask us to delete it, and ask us to correct it. You may also ask us not to share your information where the law gives you that right. We will not treat you differently for making a request. To make a request, write to contact@apexplumberdowney.com and describe what you are asking for. We may need to verify who you are before we act.
How long we keep it
We keep call and website records for as long as we need them for the purposes above and for legal and accounting reasons, and then we delete or anonymize them.
Children
This site is for adults who own or manage property. We do not knowingly collect information from children.
Changes
We may update this policy. The date at the top shows when it last changed. If the changes are significant, we will say so on this page.
Contact
Questions about this policy can go to contact@apexplumberdowney.com or to the number on this page, (562) 488-9614.